Shipping policy
SHIPPING POLICY
Delivery area
Flowers Club accepts orders for delivery within the 48 contiguous United States. We do not currently offer international shipping or delivery to Alaska, Hawaii, U.S. territories, or APO/FPO addresses.
Processing and delivery times
Orders are processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.
Standard shipping takes an estimated 3–7 business days after dispatch. The estimated total time from order placement to delivery is 4–10 business days.
Any different timeframe for a specific product will be clearly disclosed before purchase.
Shipping charges
Shipping charges, including any applicable free-shipping offer, are displayed at checkout before payment.
Order updates
We will send a shipping confirmation to the email address provided at checkout. Tracking information will be included when available.
Shipping delays
If we cannot dispatch your order within the stated timeframe, we will notify you and offer the option to accept a revised shipping date or cancel the unshipped portion of your order for a prompt refund, including applicable shipping charges.
If we cannot fulfill your order, we will notify you and issue the applicable refund.
Transit estimates may be affected by weather, carrier disruptions, or holidays. If your delivery is overdue, please contact us so we can investigate and provide an appropriate resolution. These circumstances do not remove your rights under applicable law.
Incorrect addresses
Please check your delivery address before placing an order. If you notice an error, contact us immediately. We will make reasonable efforts to update the address, but changes may not be possible after dispatch.
Lost, damaged, or incorrect orders
If your order is lost, arrives damaged, or contains incorrect or missing items, please contact us promptly with your order number and a description of the problem. Photographs, where available, can help us investigate.
We will work with you and the delivery provider to resolve the issue, including a replacement or refund where appropriate or required by law.
Contact
Flowers Club
Email: support@flowersclubus.com
Phone: +1 (901) 831-1511
Business address: 4836 E Shore Dr, Memphis, TN 38109, United States